Tuesday, November 16, 2010

SERIOUSLY SOCIAL

10 Reasons Why dg is REALLY REALLY SERIOUS About Social Media

Meet “Serious” Keith Gallant. He’s dg’s own in-house social media guru. Of course, he doesn’t like to be called a “guru,” because that’s just how serious he is about social media. To him, “gurus” are just posers and wannabes, and he doesn’t want to be associated with those losers. No way. Not while he’s got some SERIOUS social media to do. Seriously.

Keith has been working with dg for several months now, helping grow what has always been a very serious social media strategy for ourselves and our clients. He’s come in, guns a-blazing, blogging and tweeting and posting the living HECK out of the Internet, turning up the volume on social media past eleven. Turning some serious heads, too, cause that’s just how he rolls.

And that’s how you gotta roll. If you were to come face to face with him he’d tell you so in some very serious tones. Because this is social media. It is NOT some kind of parlor game.

Here’s a list of reasons why, and YOU’D BETTER READ THEM ALL if you know what’s good for you. Because we’re not kidding around here. Not one bit.

TEN REASONS WHY dg IS REALLY REALLY SERIOUS ABOUT SOCIAL MEDIA:

1. Because Keith said so.
I should know. I asked him. And he stared that cold, social stare of his and said “seriously?” That was good enough for me.

2. Because things are changing.
Yes they are. You know this, so don’t make me go over it again. Time moves forward. Butterflies turn into caterpillars and whatever. Stuff changes. Deal with it.

3. Because social media is more than just cool, it’s also a great way to look really cool.
Our scientific studies have shown conclusively that people and companies that use social media are significantly cooler than those that don’t. Studies don’t lie, so there you have it.

4. Because the Internet is not going away.
The thing is relentless. You can go ahead and toss your laptop out of the window, but the Internet will still be there. And so will your email. And probably the person who narrowly avoided being clobbered by your laptop. And his lawyer. My, those are some serious allegations there.

5. Because the new paradigms of media are both interactive and instantaneous.
Keith told me to write this. I’m not sure what it means, but you have to admit, it sounds pretty serious.

6. Because someone had to.
Let’s face it, social media is kind of like the weather. Everybody talks about it, but nobody actually does anything about it. Keith and the folks at dg do. At least the social media part. Not the weather. That’s just silly.

7. Because because because because BEEECAAAAUUUSE
If ever a wonderful wiz there was—er…um, something about social media seems to remind me of the Wizard of Oz. Pay no attention to the man behind the blog posting…

8. Because now is the time.
Actually several months ago was the time, but that’s passed, so there’s no need to dwell on it. Really, you gotta live in the present. Let it go, already. Seriously…

9. Because there’s no better way to create a buzz.
Except maybe a swarm of bees, but I think you’d probably regret trying to manage that. Imagine bees flying everywhere, stinging, stinging, stinging. What kind of marketing program is that?

10. Because social media is fun.
There. I said it. Social media is a blast. Me, you, your customers and our customers, and Keith and the guy down the street who owns that deli and his customers (yes, even them), are all social beings. We all respond to social interaction. We all want to hear and be heard. That’s why it works. And that’s why it makes sense to be serious about it, even if you don’t like being too serious all the time.

11. Because ten reasons aren’t enough.
Give dg a call and Keith will be happy to discuss your social media strategy. After all, that’s what he does. Seriously.

No, I mean it.

Tuesday, November 2, 2010

Distance

There’s a distance between your brand and your consumers. Are you comfortable with the distance that you’re choosing to maintain?

Hate to say it, but social media is widening the gap between the companies and brands that choose to engage and those that do not. By not engaging in social media, your brand is making a statement. Actually, your brand is making a number of statements, specifically:

1. We’re not interested in you – Take your opinions elsewhere, thank you very much

2. No, you may not enter – What we do behind closed doors is our business, not yours

3. The rules of engagement are ours, not yours – Don’t call us, we’ll call you

4. We don’t have much to say – And, we really don’t have time to listen either

How does that compare to those brands that engage? Brands that engage in social media state:

1. We’re checking you out too – Tell us more about yourself

2. Come on in – Thank you for your interest…as part of our inner circle of friends, we’ll offer you special deals and let you in on some ‘behind the scenes’ information…after all, we’re friends

3. The rules of engagement are shared – It’s a healthy relationship, our company is made up of people just like you

4. This brand is hopping – We have to share the exciting news with you, after all you’re the reason we exist in the first place

Many companies still choose to look at social media as an extra, an add-on that we’ll get to when things are not so darn busy. Engaging in social media is choosing to go the extra step. Think about your favorite brands. Don’t they deliver a bit more than what you originally expected of them and isn’t that why they’re your favorite brands?

Social media engagement – your choice!